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Responsive web design (often abbreviated to "RWD") is a web design approach aimed at crafting sites to provide an optimal viewing experience—easy reading and navigation with a minimum of resizing, panning, and scrolling—across a wide range of devices (from desktop computer monitors to mobile phones)
Find it Before the Customer does.
Fundamentally, the management philosophy changes from fixing problems as fast as possible after customers call to keeping the phone from ringing in the first place.
Prevent! Solve for root cause.
solve problems by attempting to identify and correct the root causes of events, as opposed to simply addressing their symptoms. By focusing correction on root causes, problem recurrence can be prevented.
Don't be a Spectator - Take Action
Don't stop at analyzing the causes of current problems. As part of this process, try to determine what could have been done to avoid the problems. Use this knowledge to make better decisions today and in the future.
Inside Look | Projects & Technology @ Systems & Metrics
Intelligent Tools
Networked Decision Support System: An interactive software-based system that compiles useful information from raw data, documents, personal knowledge, and/or business models to identify and solve problems, and ultimatley make better decisions.
Read MoreIBM Tivoli Netcool @ NOC
Implementation 2013: Tivoli Netcool - our “manager of managers” is designed to collect and correlate events from our broad infrastructure landscape. It provides a “single pane of glass” view into the health and performance of the entire network infrastructure, integrating and consolidating tools and events across the business, the enterprise data center and our network operations.
Read MoreNOC Analytics
It's All About Information: Learn more about a Smarter NOC, and how we're working with large quantities of data to make discoveries, solve complex problems and improve our services and the overall customer experience.
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Larry Wall 
Linus Torvalds 
Larry Page 
Jack Welch